Privacy Policy

Effective Date: May 12, 2026
Last Updated: May 12, 2026

At Parkway Systems, we take the privacy of our customers and website visitors seriously. This Privacy Policy explains how we collect, use, share, and protect your personal data when you visit parkwaysystems.com or engage with our equipment, rental, parts, and service operations.

By using this website, you agree to the terms of this Privacy Policy. Your use of this website is also governed by our Terms and Conditions.

1. About Parkway Systems

Parkway Systems is a material handling equipment dealer headquartered in San Antonio, Texas, serving South Texas since 1988. We sell, rent, and service forklifts and related equipment, and supply OEM parts and repair services to commercial and industrial customers.

Contact:
Parkway Systems
5400 I-35
San Antonio, Texas 78218
Phone: 1-800-477-5438
Email: Fill form here
Website: www.parkwaysystems.com

2. Information We Collect

We collect information that identifies, relates to, or could reasonably be linked to you. This falls into two categories:

Information You Provide Directly

Contact Information: Name, business name, email address, phone number, and physical address submitted through contact forms, quote requests, or service requests.
Equipment and Fleet Data: Forklift make, model, serial number, and service history you provide when requesting a repair, maintenance quote, or parts order.
Transaction Data: Details related to equipment purchases, rentals, parts orders, and financing inquiries.
Communications: Any message or information you send us directly via email, phone, or website forms.

Information Collected Automatically

Technical Data: IP address, browser type, operating system, referring URL, pages visited, and time spent on pages.
Cookie and Tracking Data: Data collected via cookies and similar technologies as described in Section 5 of this Policy.

3. How We Use Your Information

We use the information we collect for the following purposes:

Responding to Inquiries: To answer quote requests, service requests, and general questions submitted through this website.
Providing Services: To process equipment sales, rentals, parts orders, and schedule and coordinate on-site service and maintenance.
Business Communications: To send updates related to your equipment, service appointments, order status, or safety and recall notices.
Website Improvement: To analyze how visitors use our website so we can improve its content, navigation, and performance.
Legal Compliance: To meet legal obligations and protect the rights, safety, and security of Parkway Systems, our customers, and the public.
Marketing: To send relevant promotional communications about our equipment and services. You may opt out of marketing emails at any time by contacting us directly.

We do not use your personal data for automated decision-making or profiling that produces legal or similarly significant effects.

4. Data Sharing and Disclosure

Parkway Systems does not sell your personal data to third parties. We may share your information only in the following limited circumstances:

Manufacturer Partners: We share relevant equipment and contact data with our manufacturer partners — including Mitsubishi Logisnext Americas Inc. and UniCarriers — for purposes such as warranty registration, parts fulfillment, and technical support.
Digital Marketing and Website Service Providers: Our website is managed and supported by RedGizmo Digital Marketing. They may access technical and usage data in connection with website hosting, maintenance, and performance services. RedGizmo is contractually prohibited from using this data for any purpose other than providing services to Parkway Systems.
Analytics Providers: We use Google Analytics and Google Tag Manager to understand how visitors interact with our website. These tools may collect usage data as described in Section 5.
Legal Requirements: We may disclose your information when required by law, court order, or government authority, or when necessary to protect the rights, property, or safety of